Often, managing workplace conflict is a strategy every corporate venture requires at some time. Moreover, it can occur when employees of various backgrounds and working styles get involved. Certainly, everyone is different but they should share a common business purpose at work.

However, when conflict escalates, it does create discord among employees working together. That is to say, it also has the potential to turn a small fraction into a rife. But with changing lifestyles, people’s attitude to work too changed and they became more intolerant. Therefore, with tension and anxiety increasing among coworkers, the need for managing workplace conflict has only increased.

Above all, if there is a difference of opinion between you and your coworker, you should resolve it amicably. So, one does need to know some strategies for managing workplace conflict. Learn more about it below.

Steps for managing Workplace Conflict: You need to Adapt

Most of the employees who are at odds with one another get involved in workplace conflicts. Certainly, employers or HR professionals do not want their teams to be in strife with one another. However, a good workplace culture requires employees to be mutually productive.

Therefore, one should place fairness, trust and mutual respect above all matters. Moreover, they should also deal with employee grievances and conflicts with consideration.

So, here are some tips for managing workplace conflicts you need to follow from now:

#1: Communication:

Certainly, poor communication above other factors is the primary ingredient for workplace conflict. So, if you reflect on the conflicts you encountered, you’ll realise that most were due to a lack of communication.

Along with that, many resulted from a lack of trust, rapport or misinformation. In addition to this, a jealous coworker may also manipulate things to get the upper hand. Therefore, if this happens to you, resolve it by inquiring about what offended them.

Poor Communication can lead to a dire necessity for managing workplace conflict

After that also, if they are not on good terms or have a grudge against you, they may create another conflict. So, it can be further inferred that communication problems lead to workplace conflicts.

Therefore, concise and timely communication eases the severity of conflicts and disputes.

#2: Emotions:

Another common mistake in workplace communications is acting upon emotions. It is very unprofessional to show your rage to a coworker or get too exalting on occasion. Lastly, the one thing you do not want to do is be regretful later. Further, if a Manager or Boss is yelling at you, do not give a silly or irrational instant response.

However, one should use Emotional Intelligence and the presence of the mind instead of acting upon the situation. Sometimes, it’s also appropriately said that ‘Silence is the best response‘. So, you should restrain your innate emotion or reaction when your urge is to act upon impulse.

Managing Workplace Conflict requires Emotional Intelligence and presence of mind

Therefore, one should place due importance on open communication and mental health. In addition to this, emotions also affect and hinder performance. Most importantly, employees perform best when they are not affected by emotions.

So, it’s best to not bring emotions at the workplace and to discuss any grievances amicably.

#3: Use Appropriate Behaviour for Managing Workplace Conflict:

Following a code of acceptable behaviour is certainly essential for avoiding workplace conflict. Further, a framework for leadership requires one to exercise authority and make others conform.

Moreover, encouraging sound business practices in collaboration, team building and leadership reduces conflicts. In addition to this, a clearly defined job description also removes false expectations. Further, a well-articulated command chain and effective communication also reduce potential conflicts.

A Female Boss bringing a Manager and an employee together by managing Workplace Conflict

Lastly, clarity and open communication also require establishing workplace boundaries. To clarify, it also removes any confusion around what gets or doesn’t get tolerated. Consequently, even if conflict seems inevitable, the way to resolve it at work is to avoid it in the first place. After all, the proverb ‘Prevention is better than cure‘ is what justifies it further.

Related: Setting Boundaries: A Guide for Effective Communication at the Workplace

However, if a conflict does happen, one should try to minimize its severity by dealing with it quickly. That is to say, you must try to identify and understand any tensions that lead to any conflict. Later, you can sort out the remedy and clarify it on open terms. Moreover, one should practice Active Listening to get an edge over them.

#4: Understand the motivation and importance of the conflict to others:

Certainly, conflict resolution happens faster when you understand the other person’s motivation. Subsequently, one must consider how important the conflict is and its severity. Most importantly, one must remember that a conflict doesn’t solve but enlarges the problem.

So, even if you realise that the other person is irate and wants to bother you, you must not weigh in easily. To clarify, if you do get involved or dragged in, you’re only fueling their objectives. However, ‘action is more powerful than inaction‘ and you must approach conflict differently.

Understand the other person's motivation to get a better edge for managing workplace conflict

Subsequently, you must remember not to get involved in the personal affairs of others. This abstinence from being hot-tempered will also let you take better proactive actions. After that, you can also help others for managing workplace conflict. On the other hand, one should not affront someone personally to avoid conflict for the sake of it.

#5: Conflicts are an opportunity to improve your Workplace Relationships:

Every conflict possesses an opportunity for some learning about workplace relationships. Moreover, with each disagreement, there is an inherent potential for growth and development. In addition to this, conflicts allow you to leverage team building and leadership.

So, turn the perspective around workplace conflicts and stimulate the resolution. Additionally, it is possible to seek a resolution with a sincere desire. Qualities like compromise, forgiveness, compassion, and empathy will make you more desirable to others.

Open Communication improves your ability for managing Workplace Conflict

On the other hand, you can try other approaches to build rapport with your colleagues. Over time, this will boost your team’s working ability and mitigate any conflict that may arise.

However, when all attempts at resolution fail, bring the issue to the HR Manager or your Boss at the earliest. The other person’s intervention will surely blemish the ruptures that occurred over time.


To sum up, managing workplace conflict is necessary for corporate ventures these days. Moreover, it happens when employees of various backgrounds and working styles are involved. Certainly, everyone is different but they should share a common business purpose.

However, when conflict escalates, it creates discord among employees working together. That is to say, it also has the potential to turn a small fraction into a rife. Therefore, if tension and anxiety increase, managing workplace conflict is a necessity.

Above all, if there is a difference of opinion among coworkers, it should be resolved amicably. So, to resolve any pending dispute, you can follow the strategies mentioned above.


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